IT Firm : Operations Manager in Nicosia, Cyprus

Category: Managerial Salary: Negotiable Published: 13/02/2013 Ref: #MANA3

The Operations Manager is responsible for the leadership, organisation, budgeting and deployment of the technical delivery team. This is a senior management role in the Company.Duties will include planning, administration, supervision, training requirements, discipline and evaluation of the team members. The Operations Manager has to oversee a team of employees and make sure that their work is done efficiently, to the defined quality standards (ISO 9001.) 

The Operations Manager will be a customer orientated individual with the ability to manage detailed customer requirements and all aspects of the Company's solution offerings thereto. 

Duties and Responsibilities: 

  • Provides firm and confident leadership to a team of highly qualified technical professionals
  • Organises the team to ensure that the Company's delivery obligations are met at all times. This will require detailed understanding of customer requirements and skill set matching
  • Identifies skills requirements and deficiencies, ensuring no single point of failure in staff performance and initiates recruitment/training as required. In particular, manages the Company's certification requirements under its partnership agreements
  • Prepares cost budgets for the technical team and input for the Company's financial planning
  • Works closely with the other members of the management team, in particular Sales, to ensure that the Company's order and revenue goals are achieved
  • Ensures the performance management, administration, renewal and extension of Customer Annual maintenance contracts.
  • Ensures the keeping of accurate records on each team member, which include documentation of hours worked, incident reports, progress reports and evaluations.
  • Ensures the keeping of an accurate inventory of equipment used by the technical team 
  • Facilitates team meetings: leads group activities designed to encourage the development of teamwork, conflict resolution, communication, goal setting and decision making
  • Carries out any other relevant duties to his/her position assigned by the Managing Director


Required Skills

  • Strong organizational, verbal and written communication skills
  • Consultative approach to firm and considered decision making
  • Excellent interpersonal skills
  • Able to build rapport with clients and Company personnel
  • Confidential, discrete and reliable
  • Self-motivated and flexible
  • Ability to establish and maintain effective working relationships with others
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work with minimal supervision
  • Responsible
  • Leadership skills
  • Administrative skills


Qualifications / Knowledge


  • Fluency in Greek and English both verbal and written to a high level
  • University Degree in Information Technology or similar subject in Engineering
  • People Management
  • MS certifications: ideally MCP, MCSE, MCSA, MCTS



7 years experience in IT systems particularly useful is in depth knowledge of the systems used in Finance, Utilities and Government



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